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dc.contributor.authorOlivková, Ivana
dc.date.accessioned2015-12-07T12:54:21Z
dc.date.available2015-12-07T12:54:21Z
dc.date.issued2015
dc.identifier.citationJournal of Public Transportation. 2015, vol. 18, issue 3, p. 52-70.cs
dc.identifier.issn1077-291X
dc.identifier.urihttp://hdl.handle.net/10084/110969
dc.description.abstractThis paper presents a detailed description and explanation of the model for measuring passenger satisfaction and assessing the quality of mass transit. The basis of this model is the assessment of a mixed set of mass transit quality criteria, both quantitative and qualitative in nature. The model was applied in an actual case study of the mass transit system in Ostrava as an assessment of transportation passenger satisfaction. The paper presents the results of the model’s application and includes an analysis of the results of the survey using SWOT analysis. The conclusion assesses the benefits and practical application possibilities of the model for measuring passenger satisfaction and mass transit quality. Some of the primary advantages of the model include the option of presenting basic survey results. In combining the values of satisfaction and importance for the individual criteria or groups thereof, it is possible to formulate conclusions on the necessity of further actions by the carrier.cs
dc.format.extent470006 bytes
dc.format.mimetypeapplication/pdf
dc.language.isoencs
dc.publisherCenter Urban Transportation Research, University of South Floridacs
dc.relation.ispartofseriesJournal of Public Transportationcs
dc.relation.urihttp://dx.doi.org/10.5038/2375-0901.18.3.4cs
dc.titleModel for measuring passenger satisfaction and assessing mass transit qualitycs
dc.typearticlecs
dc.identifier.doi10.5038/2375-0901.18.3.4
dc.rights.accessopenAccess
dc.type.versionpublishedVersioncs
dc.type.statusPeer-reviewedcs
dc.description.sourceWeb of Sciencecs
dc.description.volume18cs
dc.description.issue3cs
dc.description.lastpage70cs
dc.description.firstpage52cs
dc.identifier.wos000362905900004


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