Reality of benchmarking at the local government level in Slovakia

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Show simple item record Mikušová Meričková, Beáta 2012-09-03T08:32:17Z 2012-09-03T08:32:17Z 2012
dc.identifier.citation Ekonomická revue. 2012, roč. 15, č. 2, s. 123-131 : il. cs
dc.identifier.issn 1212-3951 cs
dc.description.abstract Outcomes of realized researches in service benchmarking at the local self government level in Slovakia have showed the limited and merely dummy implementation of this method. The local self government bodies express the ambition to introduce the method of benchmarking in performance management. However, this ambition alone is not sufficient for producing the expected results of benchmarking in higher effectiveness and quality in service delivery. The goal of this paper is to confirm the problem of dummy benchmarking implementation in service management at local government level by outcomes of a primary research realized in 141 self government bodies. The analytical part provides selected data trying to face the relatively optimistic account of benchmarking using in service delivery management given by the attitudes of the local authorities’ representatives towards usage of benchmarking with the outcomes of the service delivery analysis targeting the expected results of benchmarking usage – the proper make or buy decision regarding the effectiveness and quality services. This unique approach comparing the original collected survey data on expressed benchmarking using with supplementary data on services delivery enable to check the reality of benchmarking in service delivery management. cs
dc.format.extent 377624 bytes cs
dc.format.mimetype application/pdf cs
dc.language.iso en cs
dc.publisher Vysoká škola báňská - Technická univerzita Ostrava cs
dc.relation.ispartofseries Ekonomická revue cs
dc.relation.uri cs
dc.rights © Vysoká škola báňská - Technická univerzita Ostrava cs
dc.subject benchmarking cs
dc.subject local government cs
dc.subject service cs
dc.subject performance cs
dc.subject contracting out services cs
dc.subject Slovakia cs
dc.title Reality of benchmarking at the local government level in Slovakia cs
dc.type article cs
dc.identifier.location Ve fondu ÚK cs
dc.identifier.doi 10.7327/cerei.2012.06.04 cs
dc.rights.access openAccess cs
dc.type.version publishedVersion cs
dc.type.status Peer-reviewed cs

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