Spokojenost zaměstnanců a klientů s přístupem k informacím

Abstract

ABSTRACT The aim of this thesis is to focus on selected business clients. Determine how to efficiently use communication resources and tools within the external communication, find out what works best is a communication tool used by external communications, call center, through which we get feedback from clients on telephone assistants and resolve the quality requirements of clients. On the basis of the information gathered from the survey results will assess the current situation and possible communication gaps suggest solutions for improving communication. Contribution of this research thesis was to propose measures, which can be used more efficiently by means of communication and přispěšt to improve external communications within the company. I will suggest practical improvements in the transmission of information and improve levels of communication. We also propose measures for the evaluation of anonymous feedback from clients on the overall call center satisfaction, while feedback on businesses and employees to solve quality requirements of clients.