Nástroj pro podporu péče pro zákazníky s podporou internetu

Abstract

The content of this thesis is the understanding of Customer Care and the creation of design, analysis and implementation of the Help Desk system with support for customer care. The theoretical part focuses on the general definition of the Help Desk. It also contains a general description of customer satisfaction and care for him. An important point is the description of the existing systems solutions for Help Desk and CRM systems. Based on the information obtained is carried out the design and implementation of the Help Desk and the company's model is demonstrated by the IS Help Desk function with the support services that the company offers. In conclusion compared with existing solutions with the IS Help Desk.