Analýza vybraných procesů v autorizovaném automobilovém servisu

Abstract

This thesis is specifically concerned with the management and analysis process issues in a car service company. The thesis focuses on a maintenance and repair system from the perspective of the car service company. In addition, we pitch into chosen processes analysis, technical and emission car inspection and also dealing with the company employee interdepartmental teamwork.

The data was gathered in accordance with the qualitative and quantitative method using the observation method, informal questioning, company standard and graphic technique (such as its structure and process responsibility display based on the flow diagram), the Gantt chart lead time, a process comprehension and an identification using flow chart, the VAR analysis and calculating and the interworkplace spatial arrangement analysis using the circuit diagram.

The chosen methods results constitute the finding that the technical and emission car inspection process transit time is too long and also reducing the benefit adding a benefit customer value. The long car repair process waiting time and vehicle waiting time of the vehicle in a warehouse before its pick up is the cause. Furthermore, the problem has been revealed, concerning travelled distances during vehicles and employees interdepartmental moving.

At the end of the thesis, the solutions were found for the problems above. The proposed recommendations are able to be implemented among the company processes.