Měření spokojenosti zákazníků se službami kadeřnického salónu
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Vysoká škola báňská - Technická univerzita Ostrava
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Abstract
Bachelor thesis on the topic: Customer Satisfaction Measurement with Hairdressing Salon Services, is focused on the theoretical and analytical part. While the theoretical part is supposed to describe and characterize the customer and his satisfaction with the service, the analytical part focuses on research of customer satisfaction with hairdressing services.
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satisfaction, customer, measurement, hairdressing salon, services