Modelování obslužného systému hypermarketu Globus.

Abstract

This thesis deals with queuing theory. Its objective is based on Markov processes and actual data efficiently simulate and describe the state of the operator in the hypermarket Globus - Ostrava. The first part focuses on a brief description of the theory of Markov processes, queuing theory and basic description of the simulation program. Followed by overview of the measured data from the hypermarket and the actual process modeling.