Event Management
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Authors
Skowronek, David
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Vysoká škola báňská - Technická univerzita Ostrava
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Abstract
Event Management is one the main activities of IT operations and the aim of this bachelor theses is to propose a design of the Event Management process according to ITIL V3 - to be modern, reliable and efficient. This thesis is splitted into two parts: first part is theoretical, dealing with ITIL and differences in V2 and V3 approach to the Event Management, second part contains proposed design of the Event Management system. Proposed design is based on praktical experience with Event Management and its implementations from the main world vendors.
Description
Import 04/07/2011
Subject(s)
ITIL, Event Management