Provozní charakteristiky volání v korporátním prostředí

Abstract

The aim of this thesis is to analyse data over the period 10 years from the VSB-TUO private branch exchange. The first section focuses on theoretic basics of queuing theory. The practical aspect of my work aims to create a program in the Python programming language. It processes a dataset, which enables a deeper analysis of the dataset with applying models Erlang B and Engset. The thesis includes a detailed analysis of the private branch exchange operation as well as other statistics concerning it.