Human Resources Development and its Relation to Hotel Service Quality

Abstract

Thesis deals with hotel management issues in Libya focusing on human resources aspect and its influence on hotel service quality. It proposes several tools as a help for decision making in the field of particular hotel activities, demonstrates their utilization and com-ments their results. It also comes from a survey in selected hotels in the Libyan capital, and based on this survey it shows current quality issues faced by these hotels. It con-cludes, that there is a desperate need for promotion of Libya as a future attractive tourist destination, with a lot to offer to tourists, including a sufficient hotel infrastructure, which is still developing.