Aplikace manažerských kvantitativních metod v oblasti systému obsluhy zákazníků ve vybrané společnosti

Abstract

This thesis focuses on the application of managerial quantitative methods in the customer service system area in the chosen company. The aim is to evaluate the functioning of the current service system in a selected fast-food outlet and assess its utilization. Data were collected through observation, focusing on customer arrival intervals and service times. The analysis showed that the model with three service channels is not fully utilized. The final part of the thesis recommends a model with a single service channel, which results in lower wage costs.