Vliv systematické změny uspořádání zboží na spokojenost zákazníků

Abstract

Abstract The aim of this thesis is to determine whether bothers customers that shops sometimes move goods to another location. This thesis describes and defines satisfied or dissatisfied customer and measurement customer satisfaction. Furthermore, the thesis describes the various methods of marketing and how to impress at the customers. The thesis also describes the hypotheses of compliance relative frequencies in two groups and the relative frequencies of I the files.