Vývoj CRM systému pomocí komponent vzorů

Abstract

The goal of the diploma thesis was design and creation of the CRM system based on a comprehensive specifications of requirements. Requirements should be described with use cases and subsequent processing with components generated from appropriately selected analysis and design patterns. Next I should to defined a process for using these components and created a draft municipal interface to work with them. Some parts of the system I implemented. Analysis and design of introduction of changes into the new system using UML and RUP processes. The result is a preanalysis of the prototype of CRM system. It's designed for next extend. In addition to implementing customer feedback, my system will ensure the better control and management of staff. These changes should be improve the chances in the competition and especially to increase prosperity and customer satisfaction.