Analýza přepravních procesů při poskytování kurýrních, expresních a balíkových služeb

Abstract

This thesis is focused on shipping processes in international company, which is a provider of courier, express and parcel services. The aim of this thesis is to characterize individual shipping procesess in DHL Express (Czech Republic), s.r.o., with focus on branch in Ostrava – Mošnov, to describe the shipping processes in practice, with a particular focus on the process itself and its planning. Through internal work indicators the thesis analyzes the productivity and utilization of the routes in the Moravian-Silesian, Olomouc and Zlin regions.