Design of Quality 4.0 Maturity Assessment Methodology

Abstract

Industry 4.0 has been adopted by the firms and the practitioners. This revolution has changed the manner in which the firms design and strategies their business operations by incorporating digital transformation and improvising business models. There is a need for designing the guidelines and pursuing the digital transformation. Maturity models are actually the standard structure adopted for improvement by evaluating the existing situation. In this study, a conceptual framework was designed to study the Quality 4.0 Maturity Assessment Methodology. Wherein, ‘Quality 4.0’ being a dependent variable is affected by five independent variables affecting Quality 4.0, these were Process, People, Culture, Methods and Tools, these independent variables were in turn influenced by the three control variables strategy, leadership and knowledge. To corroborate the findings a pilot test was conducted by collecting data from 150 participants as per convenient sampling. The exploratory research design was adopted for the study, qualitative data was evaluated using Descriptive statistics, and a Test of Association of variables was conducted using tools Z-test; Chi-Square test; one way ANOVA; and Correlation to conclude the study.