Procesní řízení ve veřejné správě

Abstract

The theme of my bachelor thesis is the process management in public administration. The purpose of this thesis is to characterize development and implementation of quality improvement and process management in terms of the municipality of the city Hranice between periods 2003-2009. Bachelor's thesis is structured including the introduction and conclusion into five chapters. Content of the second chapter is the organization and management of public administration, which defines what a concept and delimitation, function and system of public administration, furthermore, local government and management in public administration. The third chapter describes the tools and methods for improving quality in public administration, particularly CAF model and the standard ISO 9000 series. The fourth chapter deals with the characteristics of the city Hranice, the municipality and the methods and tools of quality management in terms of the municipality Hranice. Describes the development and participation of models for process management and subsequent evaluation of these models and their benefits especially the model CAF and ISO 9001:2000. The conclusion of a final chapter is a summary of previous chapters and proposals, confirmation of hypotheses and achieving goals.