Měření spokojenosti zákazníků se službami penzionu
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2
Date issued
Authors
Riegelová, Hana
Journal Title
Journal ISSN
Volume Title
Publisher
Vysoká škola báňská - Technická univerzita Ostrava
Location
ÚK/Sklad diplomových prací
Signature
200901814
Abstract
My bachelors thesis is about research of the customers satisfaction with the guest-house services. Research work was effected by anonymous questionnaire. Capital objective was finding out weaknesses and make a suggestion, which would cotribute to the improvement of the customer satisfaciton.
Description
Import 01/09/2009
Subject(s)
satisfaction, accommodation, marketing research, customer, hotel services