Analýza a řešení neuznaných reklamací od zákazníka u dodavatele pro automobilový průmysl.

Abstract

This diploma thesis is focused on searching of the way, how to reduce occurrence of not accepted customer complaints, which can spare in this consequence work of analysis technicians and simultaneously can increase the customer satisfaction by the decreasing of total quantity of complaints. The practical part of diploma thesis describes a present status of customer complaints at car industry supplier, try to find root cause of complaints with results no fault found and suggest solution for their continuous reduction.