Použítí metody Cognitive Work Analysis ve zdravotnicví

Abstract

In this thesis the goal is to find out if the Cognitive Work Analysis (CWA) is useful in the healthcare sector, where it´s been used and how was the reset. The healthcare system is very complex environment full of technologies, well educated proffessionals and stressfull situations, which may contribute to cause a medical error. Medical errors are dangerous for patients, in extreme cases they can lead to a death or permanent consequences, and even if the occured error is not so serious, there are many connected costs. Many of these errors are preventable so there is an effort to set precautions to avoid them. To find active and latent errors in the information system, healthcare organization, regulatory authorities, human factor or many others is used to create descriptions more than analysis. This approach is not as useful as using Cognitive Work Analysis, which deeply analyses the existing systém. CWA is a conceptual framework focused on system more than on it´s users and, through several levels of analysis can find problems in a socio-technical system, that can be used to design improvements to the investigated system.