Procesní analýza malé společnosti v oblasti prodeje

Abstract

The goal of the thesis is to propose a solution to improve the current level of selected processes of the foreign customer service department in a small business company. The bachelor thesis is divided into theoretical and practical parts. In the theoretical part of the thesis the basic theoretical knowledge of the selected areas is presented. The practical part describes the current state of the organization and its structure. Furthermore, a framework process model of the organization, CMM model, BPMN and UML diagrams for individual process improvement proposals are constructed.