Zhodnocení spokojenosti zákazníků vybraného pohybového programu pro děti

Abstract

The aim of the bachelor thesis was to find out the satisfaction of customers in the selected exercise program for children in Ostrava. The exercise program The Little Gym Ostrava was chosen. Interviews and questionnaires were used to examine overall satisfaction with the program and comparison with the competition. From the results of the survey, it was clear that customers consider the program unique and are completely satisfied with it. However, there is always room for improvement. In our case, it is the unavailability of a sufficient number of parking spaces. Despite such small shortcomings, customers are fully committed to supporting the exercise program and continue to attend it.