Řízení technických požadavků zákazníků

Abstract

The theoretical part of this project deals with modern information tools for customer relationship management. The practical part focuses on the description and analysis of the actual situation in the process of customer´s requirement management. In the last part of the project are suggested some improvements which should simplify the communication channels from the customer to his requirement fulfillment. There are also some organization changes account which should optimize the whole process and also decrease the costs.