Vícekriteriální hodnocení výkonnosti vybrané pojišťovny v letech 2018-2022

Abstract

The insurance industry is a key part of a country's economy, providing stability and protection for individuals and businesses in different areas of life. The efficient operation of insurance companies is essential to maintaining the overall stability of the industry and to ensure proper risk coverage and insurance provision in all areas of need. Financial analysis plays a key role in assessing the performance of insurance companies. Ratios are often used as a tool in the financial analysis of insurance companies, but interpreting and selecting the right ratios can be challenging, especially when comparisons are made across different periods. The aim of this thesis was to conduct a multi-criteria performance assessment of a selected insurance company over the period 2018 to 2022 using publicly available information. The thesis is structured in three parts, two of which are mainly theoretical and one practical. In the first part, multi-criteria decision-making methodologies were described in detail, including basic concepts, classification of multi-criteria variant analysis tasks, description and division of criteria, methods of determining criteria weights and methods of determining variant ratings. In particular, emphasis was placed on the methods used in the last part of the thesis. In the second part, the parameters of the selected insurance company were analyzed. Firstly, a description of the insurance company is made, where the specifics of the selected insurance company were given. Subsequently, the chapter listed the sources of information about the insurance company from which it is drawn for the subsequent calculation. This includes the balance sheet and profit and loss statements. Furthermore, the chapter listed the relevant ratios together with their calculations and a brief commentary. The third part is practical, here, Saaty's multi-criteria method has been applied to determine the most important ratios for an insurance company and rank them. Furthermore, WSA and AHP methods were applied in the thesis, based on which the performance of the selected insurance company was evaluated. Finally, the selected insurance company was evaluated and recommendations were added to improve the performance of the selected insurance company. As a result of the evaluation, it was found that the selected insurance company has achieved the best performance based on the key indicators using WSA and AHP methods in 2021.