Reklamační systém společnosti K24.cz

Abstract

The purpose of this work was to create an information system for registration of in-warranty goods returns to K24.cz. The system enables to record customers´ details, returned products and repair centres and creates records which can be traced in anytime. The system records all necessary information for in-warranty return process of goods sold by K24.cz. The system informs users about current status of claimed product and enables printing of all related documents. The system reduces workload of users by sending automatic e-mails about any status change to customers. The system was created in Java programming language. Prior to implementation of the system it was necessary to analyze requirements of K24.cz ´s service department. After the analysis the system could be created and after further testing implemented into a real life operation.