Analýza zkušeností s reklamacemi ve vybraných organizacích
Loading...
Downloads
2
Date issued
Authors
Krejčží, Tereza
Journal Title
Journal ISSN
Volume Title
Publisher
Vysoká škola báňská - Technická univerzita Ostrava
Location
Signature
Abstract
This bachelor thesis compiles the topic of complaints. It explains concepts connected to legislative, and it also presents a shoe shop and organisation for customer protection. It also contains analysis of experiences with complaints according to resluts of questionnaires along with recommendations based on this analysis.
Description
Import 26/06/2013
Subject(s)
Complaint, Complaint Rules, Defects, Liability for Defects, Expert Opinion, Consumer, Seller.