Zlepšení procesu realizace interních auditů v prostřední vybrané univerzity.

Abstract

The aim of this thesis is to analyze the process of internal audits at VSB – Technical University of Ostrava and to propose potential improvements to enhance their efficiency. The theoretical part describes the basic principles of quality and the quality management system. It also focuses on the history of internal audits, their types, audit participants, and the auditing procedure according to the ČSN EN ISO 19011:2019 standard. The practical part compares the procedures for conducting internal audits as defined by the university’s internal documentation with the requirements of the standard. Furthermore, it includes an analysis of the current state of the audit process, identification of shortcomings, and proposed improvements, including the creation of checklists and the recommendation to use digital tools. The outcome is a set of control tables that can help increase the efficiency and clarity of the auditing process within the university environment.