Analýza a implementace CRM systému
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Authors
Vu, Thi Hong Ha
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Vysoká škola báňská - Technická univerzita Ostrava
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Abstract
This Master work describe problem of Customer Relationship Management (CRM) system. It contains the illustration system_ Microsoft Dynamic CRM. In this work there are analysis and implementation about new CRM system. System understands basic management function: Activity Management, Customer Management, Sale Management and Campaign Management.
Description
Import 29/09/2010
Subject(s)
functional specification, CRM, functional diagram, implementation, use case, CRM system, data analysis