Erlang C formula and its use in the call centers

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Author
Chromy, Erik
Misuth, Tibor
Kavacky, Matej
Date
2011
Type
article
ISSN
1804-3119
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publishedVersion
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Advances in electrical and electronic engineering. 2011, vol. 9, no. 1, p. 7-13.
Available at
http://advances.utc.sk/index.php/AEEE
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http://creativecommons.org/licenses/by/3.0/
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Creative Commons Attribution 3.0 Unported (CC BY 3.0)
 
© Vysoká škola báňská - Technická univerzita Ostrava
 
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http://hdl.handle.net/10084/84489
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Creative Commons Attribution 3.0 Unported (CC BY 3.0)
Except where otherwise noted, this item's license is described as Creative Commons Attribution 3.0 Unported (CC BY 3.0)