Markov model M/M/m/K in contact center

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Title: Markov model M/M/m/K in contact center
Author: Chromý, Erik
Diežka, Ján
Kavacký, Matej
Date issue: 2012
Citation: Advances in electrical and electronic engineering. 2012, vol. 10, no. 4, p. 264-269.
ISSN: 1804-3119
Type: article
Document version: publishedVersion
Access rights: openAccess
Rights: © Vysoká škola báňská - Technická univerzita Ostrava
Creative Commons Attribution 3.0 Unported (CC BY 3.0)

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