Nástroj pre podporu ITIL

Abstract

The aim of this thesis is a develompment of information system under the Java EE programming language. The main role of the developed system is to support ITIL processes. IS manages user, group, role and permission administration and contains incident management and problem management module. The main intent during the develompment of this IS was to use different components developed under the JSF 2.0 technology and to demonstrate their usage. Development was focused on important parts of an IS like security, ability to use any database layer, multi-user accessibility and overall functionality. Thesis contains description of IS layers, their logical connection and implementation along with description of used components and different problems.