Webové rozhraní pro monitoring call centra na bázi Asterisk PBX

Abstract

Subject of this bachelor thesis is designing web application for monitoring and managing small call centers. Main points of the thesis are introduction to VoIP technology and it's protocols, Asterisk system, which implements private branch exchange (PBX) on regular computer, connection with MySQL database system and implementation of web server, which provides us with web interface based on CEL logs provided by Asterisk PBX. Result of the thesis is web application for monitoring available lines, ongoing calls, queues and available agents.