Racionalizace procesu řízení incidentů na IBM Mainframe v IT firmě

Abstract

Abstract The aim of the diploma work was the rationalization process of incident management on IBM Mainframe at IT company. This work gradually deals with various elements and explains the basic concepts of the mainframe and the creation of incidents on those systems. The theoretical section is to explain the basic concepts of ITIL-in and IBM Mainframe. Follow the practical part of the diploma work firstly analyzes the current situation of creating incidents on the IBM mainframe system, analysis of incidents in which it is possible to optimize and subsequent optimization of the selected incident. In the of the diploma work is a statistical statement optimization and economic benefits for the company.