Aplikace principů excelence do systému managementu zkušební laboratoře

Abstract

The topic of this Master's thesis is The Excellence Concepts Implementation to the Management System of Testing Laboratory. In the theoretical part of the Master's thesis the term excellence is defined, excellence models and principles are introduced, EFQM Excellence Model and self-assessment process are described. In the practical part of the Master's thesis CZ testing institute s.r.o. company is introduced, its quality management system is described, management system of the company is analyzed based on excellence principles and according to the analysis improvement proposals are determined. The aim of this thesis is to undertake a self-assessment of an organization based on excellence principles and to determine improvement proposals according to the obtained information.