Zhodnocení personální práce v dopravním podniku
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Vysoká škola báňská – Technická univerzita Ostrava
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The thesis evaluates HRM in Dopravní podnik Ostrava (public transport operator) focusing on recruitment, onboarding, training and employment relations, and proposes measures to increase employee satisfaction. Methods included analysis of internal documents and HR/operational data (2020–2025), an employee survey, and semi-structured interviews with HR managers. The survey indicated favourable views of recruitment communication and safety orientation and benefits of mentoring, but uneven personalisation of onboarding plans and variability in the regularity and objectivity of performance appraisal. Recommended actions comprise a standardised, digital onboarding plan, segmented internal communication, optimised occupational health services, and a monthly internal newsletter.
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human resource management, recruitment, onboarding, training and development, performance management, internal communication, employee turnover, sickness absence, public transport operator, Dopravní podnik Ostrava