Měření spokojenosti studentů střední školy

Abstract

The objective of my bachelor thesis was to ascertain student´s satisfaction at the Business Academy in Přerov. The thesis consists of seven chapters – starting with an introduction, followed by characteristics of school. This second chapter describes a development of the high school. Third chapter contains the theoretical resources of measuring satisfaction with services, happiness and customers. Fourth and fifth chapter is devoted to a methodology and analysis research. I prepared the analysis on the basis of evaluated questionnaires which were distributed to students. Next chapter contains proposals and recommendations which should lead to greater student´s satisfaction. The last chapter is a conclusion.