Měření spokojenosti zákazníků pneuservisu
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Authors
Niemiec, Patrik
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Vysoká škola báňská - Technická univerzita Ostrava
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Abstract
This bachelor thesis deals with the measurement of customer satisfaction in the tire service. The aim was to devise a procedure for measuring and monitoring customer satisfaction. Investigate the causes of the decline in sales and propose solutions.
Description
Import 19/10/2011
Subject(s)
customer, service, satisfaction measurement, questionnaire