Selecting most efficient information system projects in presence of user subjective opinions: a DEA approach

Abstract

Information System (IS) project selection is a critical decision making task that can significantly impact operational excellence and competitive advantage of modern enterprises and also can involve them in a long-term commitment. This decision making is complicated due to availability of numerous IS projects, their increasing complexities, importance of timely decisions in a dynamic environment, as well as existence of multiple qualitative and quantitative criteria. This paper proposes a Data Envelopment Analysis approach to find most efficient IS projects while considering subjective opinions and intuitive senses of decision makers. The proposed approach is validated by a real world case study involving 41 IS projects at a large financial institution as well as 18 artificial projects which are defined by the decision makers.