Zlepšování systému řízení kvality

Abstract

The aim of this thesis is to show how to use practically Microsoft Excel to streamline the registration of complaints in the automotive industry. The first chapter describes the fundamental philosophy of Kaizen, standards and methods to be used to resolve complaints in this sector. The following chapter is focused on the specific situation at Brano a. s., its organizational structure and management system of quality management. The third chapter is devoted to identifying problems with the registration of complaints by Brano a. s., evaluation of the analysis and specification requirements for quality management system. The fourth chapter presents the results of analysis of their own proposals for improving the system functions using Microsoft Excel. In the charter five is also mentioned the economic impact of the new proposal.