The application of winning key metrics in a metallurgical firm

Abstract

This article is focused on creating a system of metrics and its application in a metallurgical fi rm. Its aim is to highlight the dangers associated with the creation and application of an eff ective system of metrics. Its objective is also to demonstrate the process (initial steps) in the development of this system in the real family metallurgical fi rm. In the experimental part an example of causal links among key metrics in the chosen metallurgical fi rm is presented. Risks associated with the selection of appropriate metrics are presented for discussion.