Měření spokojenosti klientů na gynekologicko-porodnickém oddělení
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Valentínyová, Michaela
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Vysoká škola báňská - Technická univerzita Ostrava
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Abstract
The aim of this thesis was to measure satisfaction with services at the Department of Gynaecology and Obstetrics. Research was conducted through a questionnaire. The questionnaire was divided into several sub-parts, which evaluated client satisfaction and the importance of individual factors. On the basis of data analysis were performed the suggestions and recommendations to increase the satisfaction of clients.
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Import 30/10/2012
Subject(s)
satisfaction, services marketing, marketing research, questionnaire, positional maps