Využití AI pro nástroje zákaznické péče

Abstract

This thesis focuses on the use of artificial intelligence in the field of customer support, with an emphasis on current tools, approaches and their practical application. The first part of the thesis describes the basic principles of artificial intelligence and its current use in customer support. The second part focuses on language models, their functioning, training and modern approaches, especially the RAG method and the use of vector databases. The following part deals with tools and possibilities for designing AI systems. The next part describes the implementation of the proposed system using selected tools and technologies, as well as conducting experiments. In the final part, the individual approaches are evaluate and compared, including an assessment of the current capabilities of AI in customer support.