Měření spokojenosti zákazníků s poštovními službami
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Date issued
Authors
Schneiderová, Veronika
Journal Title
Journal ISSN
Volume Title
Publisher
Vysoká škola báňská - Technická univerzita Ostrava
Location
ÚK/Sklad diplomových prací
Signature
200901823
Abstract
The target of this bachelor thesis was found out costumer – inhabitant – satisfaction with postal services of Czech Post. Primary research was realized by means of questionnaires. Proposals and recommendations were deduced on the basis of results.
Description
Import 01/09/2009
Subject(s)
satisfaction measurement, postal services, Czech Post, satisfaction, customer