Hodnocení kvality letecké přepravy cestujících

Abstract

The bachleor thesis is dealing with the evaluation quality of air passenger transport of Emirates Airline at flights to Vaclav Havel Airport Prague using multi-criteria quality assessment methods. The theoretical part provides an introduction to the Emirates Airline, Vaclav Havel Airport Prague and defines the term transport quality. Practical part deals with evaluation quality which consists several parts. At first was necessary to define quality criteria, to create a questionnaire for public, then calculate the criteria weight and at the end realize a comprehensive transport quality evaluation using SWOT analysis.