Návrh využití matematické statistiky při sledování úrovně kvality poskytovaných přepravních služeb ve vybrané dopravní firmě

Abstract

I solve utilization concept mathematical statistics for monitoring of transport service quality standards in Orlová urban mass transportation in the thesis. I depict present state of city transportation serviceability ensuring by urban mass transportation and intercity mass transportation. I declare possible criterions of mass passenger transportation quality values and chosen applications of mathematical statistics. Finally I compile concept for monitoring of transport service quality standards from gained experience with the use of mathematical statistics applications and obtained data from suggested inquiry.