Metody zvyšující kvalitu ve veřejné správě

Abstract

This bachelor thesis is devoted of the quality issues in the Public Administration. The subject of this thesis is the quality improvement with the using methods of Benchmarking and standards ISO 9001. The example is Statutory Town Council of Frýdek-Místek. The aim of this thesis is characterisation and evaluation process of implementation methods increasing the quality – Benchmarking and standards ISO 9001 in the conditions of the Statutory Town Council Frýdek-Místek during years 2005 – 2009. The aim is in framework under the fourth chapter. The thesis is divided into five chapters. Background research methods of the professional literature and descriptive analysis of the introduction of quality methods in the conditions of the Statutory Town Council of Frýdek-Místek are used here.