Urban mass transportation quality evaluation from passenger's points of view

Abstract

This paper deals with urban mass transportation quality evaluation from passenger's satisfaction points of view. The presented method of the urban mass transportation quality evaluation has been experimentally validated by the traffic survey of the passengers’ satisfaction. The experiment was based on a designed list of questions, which has been used for a traffic survey of the passengers’ satisfaction. Criteria of transferring quality have been evaluated from set of passenger's individual points of view in Ostrava urban mass transportation system conditions.