Měření spokojenosti zákazníků se službami autosalonu
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2
Date issued
Authors
Westová, Petra
Journal Title
Journal ISSN
Volume Title
Publisher
Vysoká škola báňská - Technická univerzita Ostrava
Location
ÚK/Sklad diplomových prací
Signature
200901848
Abstract
This bachelor thesis deals with the measurement of customer satisfaction with the Car Salesroom services. The satisfaction was established through marketing research through questionnaires. From the data obtained, an analysis was made of research results, and subsequently proposed recommendations.
Description
Import 01/09/2009
Subject(s)
Marketing Research, Satisfaction, Questionnaire, Analysis, Recommendations