Benchmarking dopravních společností a identifikace best practices

Abstract

This thesis explains the benchmarking method and its application in the enterprise. In the practical part were compared railway companies, providing passenger transportation, in terms of financial and customer perspective. Two benchmark tests were based on the comparison of financial ratios Belgian and Czech company and the customer perspective compared by means of questionnaires. Based on the findings of the analysis were described factors that affect the results and recommended steps to improve the situation in the company ČD, as.