Hodnocení spokojenosti zákazníků se službami vázaného pojišťovacího zprostředkovatele
Loading...
Files
Downloads
4
Date issued
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Vysoká škola báňská – Technická univerzita Ostrava
Location
Signature
Abstract
This bachelor thesis is focused on analysis of costumer satisfaction with the contractual insurance agent. Data collection took place using a questionnaire survey in March 2021. The data were analyzed using differential analysis and measures were adopted to increase customer satisfaction.
Description
Subject(s)
analysis of costumer satisfaction, questionnaire survey, differential analysis, finance, insurance, quality