Analýza spokojenosti obyvatel se službami obce
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Authors
Smejkalová, Eva
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Vysoká škola báňská - Technická univerzita Ostrava
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Abstract
The thesis deals with the analysis satisfaction measurement with municipal services. The thesis is based on theoretical model of customer satisfaction, service features and marketing mix of towns and villages. Analysis results are based on primary data obtained by survey.
Description
Import 29/09/2010
Subject(s)
satisfaction, services, marketing mix, town, village, customer, questionnaire, research